In Room Dining Order Taker

Dorchester Collection • Beverly Hills, CA

4d • Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Order Taker you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Requirements

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and commitment to service excellence and creativity.
• Great communication skills with a strong customer service ethic.
• Comfortable communicating in English.
• Attention to detail is critical for this role.
• Must be a champion of working together.
• Flexibility is required as hotels operate nonstop.

Nice To Haves

• Recognizing all In-House and notable guests

Responsibilities

• Overseeing daily room service operations during their day.
• Recognizing all In-House and notable guests and taking the lead on organizing all guest room amenities.
• Coordination with GRC leaders and team members, creative team and Room service leaders to deliver on brand guest experiences.
• Oversight of room set up as it relates to amenities, food & beverage set ups and mini bar arrangements.
• Dedicated Nexus Champion for room service leaders and team members.
• Daily focus on building and strengthening relationships with our guests, prioritizing guests requests and assigning work as needed, all to ensure our guests receive nothing but the best experience.
• Working hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
• Taking guest orders and should have good knowledge of room service menu's and other F&B outlet menus.
• Ensuring correct posting in POS system for communication to the service and kitchen department.
• Offering suggestions of ways to improve guests’ experiences through new food offerings or even create special order requests.
• Preventing and correcting the imperfections and blemishes that tend to come up.
• Reporting imperfections and working with several other positions to correct.
• Communicating with other departments and extended hotel team in order to ensure the alignment remains.

Benefits

• Complimentary stays with breakfast included in all of our Dorchester Collection hotels – stay once a year at each hotel! (subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
• Exclusive Access to a discount platform featuring 1000s of retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed