In Room Dining | Order Taker
About The Position
The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience an upscale in-room meal and/or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Requirements
- Must be able to work a flexible schedule, including weekends, holidays and overnight shifts
- Must be able to lift at least 30lbs
- Candidate should possess excellent communication skills
Nice To Haves
- Previous food and beverage experience in hotel preferred
- Room Service experience is preferred
Responsibilities
- Complete knowledge of service time, menu and specials
- Responsible for answering the phone in a timely manner.
- Take orders for guests.
- Must follow prepared scenario to encourage upselling.
- Give the approximate time of delivery for the order.
- Prepare payment of checks.
- Knowledge of food menu and wine list.
- Know and adhere to all liability laws.
- Printing of reports at the end of the shift and banking out.
- Complete other duties assigned.
- Attend all designated staff meetings and training sessions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
