In Room Dining Operator (Part-Time)

AccorHotel•Toronto, ON

1d•Onsite

About The Position

The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

Requirements

Smart Serve training program certification
Previous experience in food and beverage
Cash handling/transaction abilities and a working knowledge of POS Systems
Excellent interpersonal and team player attitude
Thoroughly organized and attention to detail oriented individual
Must be knowledgeable of food products, cooking methods, wines and spirits
Fluent in English
Excellent Computer Skills
Ability to multi-task
Must be legally eligible to work in Canada.

Responsibilities

Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
Takes responsibility for extending service and exceeding guest expectations
Perform opening and closing duties according to outlined standards of the department
Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
Ensure that all guest’s special requests details are met
Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
Organize all day to day tasks such as amenities, pre-orders and daily orders
Suggestively sell items and anticipate guest needs and desires
Relay all concerns to leadership team and record any problems that arise
Follows telephone techniques and procedures
Order and keep maintained the stationary for the department
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures being met
Ensures flawless amenity billing, delivery, filing and preparation
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned