In-Room Dining Manager

AccorHotel • Banff, AB

3d • CA$60,000 - CA$62,000 • Onsite

About The Position

In-room dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space. As In-Room Dining Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.

Requirements

• Leadership experience in luxury hospitality, in-room dining, room service, or fine dining operations.
• A strong understanding of service pacing, guest psychology, privacy, and discretion.
• Proven ability to lead teams with calm authority, clarity, and emotional intelligence.
• Operational excellence paired with a genuine passion for guest experience.
• Alberta ProServe certification required
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Experience with Forbes, LQA, or similar luxury service standards.
• A background in wellness-focused or lifestyle hospitality environments.
• Creative experience with curated amenities, VIP experiences, or personalized guest moments.
• A desire to redefine in-room dining as a modern, elevated experience.

Responsibilities

• Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.
• Oversee daily order flow, timing, and delivery to ensure precise, quiet, and seamless service.
• Maintain service standards that prioritize discretion, privacy, and emotional awareness.
• Ensure compliance with food safety, liquor legislation, health regulations and brand standards
• Partner with Culinary to design menus and offerings that travel well, hold quality, and feel complete in-room.
• Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.
• Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.
• Manage mini-market / honour-style self-serve concepts on guest floors.
• Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.
• Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.
• Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.
• Foster a culture of calm professionalism, pride, and accountability.
• Lead by example, setting the tone for service pacing, communication, and guest care.
• Manage scheduling, labour productivity and payroll in alignment with business volumes.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed