In Room Dining Captain
About The Position
The In Room Dining Captain, reporting to the In Room Dining Manager, is responsible for consistently offering professional, friendly, and engaging service. This role requires understanding and executing all In Room Dining functions, including busperson, server, and order taker, based on business needs. The captain will assist guests with menu selections, possess full knowledge of beverage lists and menu items, and ensure timely and accurate delivery of food and beverages. Responsibilities also include picking up orders from the kitchen, checking for quality and accuracy, and adhering to all outlet policies, service standards, and safety/sanitation procedures. Additionally, the role involves assisting the F&B Manager with special projects using Microsoft Excel and Word, and performing other duties as assigned.
Requirements
- Previous Food & Beverage service experience preferred
- Previous Silverware, Opera or similar Point of Sale Programs preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proficient in Microsoft Excel and Word.
Responsibilities
- Consistently offer professional, friendly and engaging service
- Understands and executes all roles of the In Room Dining (Private dining busperson, server and order taker) due to business needs.
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all beverage lists
- Deliver food and beverage in a timely and accurate manner
- Pick up orders efficiently from the kitchen
- Check outgoing orders for quality and accuracy of set up
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage.
- Assist the F&B Manager with Special Projects utilizing Microsoft Excel and Word.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
