In-Room Dining Busser - The Ritz-Carlton
About The Position
The Ladies & Gentlemen in In-Room Dining are dedicated to creating personalized and memorable dining experiences in the comfort and privacy of our guests’ rooms. As an In-Room Dining Busser, you will support the seamless delivery and presentation of food and beverage orders while ensuring guest rooms and service areas are maintained to the highest standards. You will assist with the setup and delivery of amenities and dining orders, promptly and discreetly clear service items, maintain cleanliness and organization, and support the In-Room Dining team in anticipating the expressed and unexpressed needs of our guests. Through your attention to detail, teamwork and commitment to genuine hospitality, you will help create a dining experience that is effortless, personalized and reflective of The Ritz-Carlton standard. Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Through your professionalism, responsiveness and dedication to excellence, you will play an important role in creating memorable experiences and ensuring that every detail of the guest experience reflects the legendary service that defines The Ritz-Carlton. Job Overview Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Requirements
- No formal education needed.
- Prior Food and Beverage experience desirable.
- Ability to meet standards of appearance.
- Can communicate well with guests.
- Moderate hearing necessary as guests approach with requests and questions.
- Vision necessary to assess required reaction to meet standards.
- Minimal speech communication skills to utilize alternate communication.
- Minimal literacy necessary; can utilize alternate training tools.
- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
- Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
- Continuous standing -during preparation, during service hours or during expediting.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Responsibilities
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Report all communications to immediate shift supervisor.
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
