In Room Dining AM Server

The Lodge at Blue Sky

About The Position

The IRD Server reports directly to the F&B Management Team and is responsible for ensuring each guest has an amazing in-room dining experience by skillfully and carefully checking, arranging, and presenting the guest with their meal and beverages.

Requirements

At least 1 year of hotel experience.
Must be able to work well under pressure.
Must be able to accurately follow instructions, both verbally and written.
Must be highly detail-orientated.

Nice To Haves

Prior luxury hospitality experience preferred.

Responsibilities

Practice intuitive, aware, understated in-room dining service.
Anticipate guests’ needs based on body language, eye contact, and level of engagement.
Ensure 100% accuracy of delivered items to rooms.
Maintain organization & cleanliness of the In-Room Dining in the Inn.
Communicate thoroughly and efficiently with the F&B Management and Culinary team about any operations, ordering, or logistical needs.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
Thank guests with genuine appreciation and provide a fond farewell.
Comply with quality assurance expectations and standards.
Follow appropriate procedures for serving alcohol.
Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.