Universal Orlando In-Park Service Specialist

First National Bank•Orlando, FL

5d•Onsite

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! We are hiring part time detail-oriented In-Park Service Specialists to work onsite at Universal Parks in Orlando. Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program. In this role, you will enhance the guest experience by printing credit cards, answering customer questions, educating customers about credit card benefits, and being knowledgeable about Universal Park operations. You will work in a fun, fast paced environment surrounded by the magic of Universal Parks in Orlando.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
Ability to stand for 8+ hours.
Ability to work a flexible schedule according to park operating hours, including nights, weekends and holidays.
Excellent problem-solving skills.
Ability to work in a fast-paced environment.
Unrestricted work authorization and not require future sponsorship.

Nice To Haves

Knowledge of park operations and services.
Ability to operate and troubleshoot credit card printing equipment.
Previous customer service experience preferred.

Responsibilities

Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
Assist with opening and closing procedures, including dual control operations.
Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
Maintain accurate records of customer interactions and transactions.
Address and resolve customer issues and complaints in a professional and courteous manner.
Work closely with other team members to ensure seamless customer experience.
Support the Operations Manager in overseeing the needs of guests and ambassadors, including managing and troubleshooting iPads and other devices.
Support the planning and implementation of safety measures including preparation for inclement weather, hydration planning and provision of essentials like water bottles and umbrellas.
Perform daily and monthly audits, track inventory at various locations and address marketing needs.