In-Kind Donation Specialist

HOMELESS ALLIANCE•Oklahoma City, OK

11d•$16 - $19•Hybrid

About The Position

The In-Kind Donation Specialist serves as the point of contact for members of the community who wish to donate items to the Homeless Alliance. The Specialist answers questions, schedules and participates in pick-up and deliveries, manages expectations, and redirects donations, as necessary. They monitor the inventory of the supplies necessary to our mission and help communicate our needs to the public. As a member of the Development team, they express the organization’s gratitude and develop meaningful and beneficial relationships with the community.

Requirements

A valid driver’s license and clean driving record.
Willingness to “get dirty” and do manual labor, including lifting and moving boxes, sorting, and unloading donations.
Proficient computer skills, especially with Microsoft Office (Word, Excel, SharePoint, Outlook).
Excellent oral and written communications skills.
Strong decision-making and problem-solving skills.
Knowledge of principles and practices of organization, planning, scheduling, and donor engagement and stewardship.
Be able to maintain a professional, courteous attitude with clients, donors, volunteers, and other community members and represent the agency in a positive way at all times.
Be able to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc. and be able to develop rapport, provide information, and refer with sensitivity to cultural issues.
Must demonstrate an “attitude of gratitude” for our donors and compassion for our clients at all times.
Be eager to contribute to a workplace culture that values diversity, equity, and inclusion.
This position is contingent upon successfully completing a post-offer, job-related physical examination.

Nice To Haves

Previous experience in human services and/or working with at-risk populations is strongly preferred.
Bachelor’s degree preferred but not required.
Education and/or experience in fund development, nonprofit administrative support, marketing, public relations, social work, or a related field preferred.

Responsibilities

Responds to inquiries from the public about in-kind donations, including phone calls and emails.
Clearly and politely expresses the needs of the Homeless Alliance and what items we can and cannot accept.
Assists individuals, schools, businesses, places of worship, and other community organizations with their donation drives on behalf of the Homeless Alliance (e.g. to collect towels, winter coats, hygiene products, and household items).
Schedules and fulfills pick-up and delivery appointments for bulk and large donations such as furniture, bottled water pallets, and pet food, driving Homeless Alliance vehicles as needed (which include a 12-passenger van and 16-foot box truck).
Keeps our Director of Communications and other key partners informed of our most urgent needs on a timely and consistent basis, so they might be included in e-newsletters, social media posts, flyers, and other communications.
Maintains online wish lists for the Homeless Alliance, e.g. Amazon.
Informs Homeless Alliance case managers and client support staff about available supplies and resources for clients.
Collects necessary paperwork to document donations and help keep accurate records in the donor database.
Works with Volunteer team members to garner assistance from volunteers on sorting, labeling, and organizing donations.
Oversees and implements the annual client holiday gift donation drives, which includes working with case managers to gather client wish lists, reviewing online sign-up forms, receiving donation drop offs, organizing donated items, and distributing them to case managers for client delivery.
Identifies and cultivates relationships with companies that can donate supplies in bulk.
Communicates with in-kind donors about the Homeless Alliance. This may include tours of the campus and answering general questions about homelessness.
Proactively looks for ways to engage our community in the mission of the Homeless Alliance and to cultivate in-kind donors to become long-term supporters.
Assists Development and Communications staff with other tasks, as needed.

Benefits

4 Week Paid Sabbaticals every 5 years
100% Employer sponsored health, dental, vision, and group life insurance for the employee
Voluntary Accident and Cancer Policies
Voluntary Short-Term Disability
Voluntary Pet Insurance
Flex Spending Account and Dependent Care Account
401k with match
Employee Assistance Program
A total of 39 paid days off each year
180 hours (24 days) of PTO accrued per year
11 Paid Holidays
2 Floating Holidays
2 Community Impact Paid Days Off