In-House Tailor

Indochino • Upper Merion Township, PA

5d • Onsite

About The Position

This role involves performing and completing alterations according to Indochino’s guidelines and service standards. The In-House Tailor will provide expert advice on product, manage customer expectations regarding lead times, and maintain a strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting. A customer-centric approach with enthusiasm for the product and brand is essential. Responsibilities include pressing, steaming, and spot cleaning garments, following quality control guidelines, and meeting productivity levels of at least 300 units per month. The role also requires managing rush orders, maintaining accurate alteration records, coordinating with external alteration vendors, cultivating customer relationships, identifying quality discrepancies, assisting with customer fittings, educating customers and staff on fitting techniques, resolving customer service issues, ensuring equipment maintenance, and communicating supply needs.

Requirements

• High level of applied tailoring skills
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize and work within tight deadlines
• Strong desire and aptitude to develop, learn and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail an advantage
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

Nice To Haves

• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and from vendors
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Benefits

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed