In-House Service Technician

CTIColumbia, MO
Onsite

About The Position

The In-House Service Technician is responsible for providing technical repair and service work on portable gas detectors onsite in our Columbia, MO office. The In-House Service Technician will be responsible for the diagnostic review, repair, and replacement of parts.

Requirements

  • High School Degree or equivalency (required).
  • High attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and engagement skills.
  • Proficient in common word processing, spreadsheet, database, and web-based applications.

Responsibilities

  • Responsible for portables technical support, sales support, and monthly calibration reminders.
  • Receives portables for repair, diagnosis the problem, send a quote, receive a PO, fix the issue, and then return the portable back to the customer.
  • Complete all assigned tasks for repair, maintenance, and equipment tests.
  • Repair broken-down or damaged equipment, and recommend new parts/product when needed, or when it would be more cost efficient for the customer.
  • Ensure that product works correctly and safely.
  • Diagnose errors or technical problems and determine proper solutions.
  • Educate the end product users about the correct use and upkeep of their products.
  • Track department inventory and make timely notifications when inventory is running low.
  • Adheres to safety regulations and industry standards.
  • Fill out detailed reports and keep records of services that have been performed.
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