In-house Marketing Rep

Spinnaker Resorts•Hilton Head Island, SC

16h•Onsite

About The Position

The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation. Under general supervision, the In-House Marketing Representative will provide excellent customer service, book qualified tours, enter premiums for pre-gifted guests, gift all In-House tours, and make daily calls to confirm tours. Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Requirements

Ability to effectively deal with people and situations.
Ability to communicate effectively, both orally and in writing
Excellent phone etiquette
Proficient with Microsoft Office
Type 30+ words per minute
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve recurring problems.
Basic knowledge of vacation ownership and travel exchange companies.
Basic knowledge of timeshare operations.
Knowledge of computers and the various software applications required, proficient in the usage of.
Knowledge of Microsoft Office programs including, but not limited to, Excel, Word, and Outlook, proficient in the usage of.
Ability to set goals and objectives while demonstrating excellent organizational skills.
Ability to operate office equipment/systems (e.g., Copier, Faxing, E-Mail, Scanning documents).
Ability to multi-task and effectively perform duties.
Ability to communicate effectively, both verbally and in writing.
Ability to pay attention to detail with strong proofreading skills.
Ability to work well as a team utilizing excellent interpersonal skills.
Ability to establish and maintain effective working relationships with peers, employees, and management.
Ability to deal effectively with conflict and manage difficult situations.
Ability to assist and support others using tact, patience, and courtesy.
Ability to accept new and changing responsibilities

Nice To Haves

Knowledge of Spinnaker Resorts and or the timeshare industry
Prior experience in Sales/Customer Service
Knowledge of Spinnaker Resorts

Responsibilities

Representing sales/marketing at check-in on Saturday and Sunday
Booking owners and guests at check-in for a timeshare tour with our in-house department
Booking owners and guests via telephone for a timeshare tour with our in-house department
Book owner leads for Bounce Back packages and road shows through face-to-face interaction and by phone
Providing concierge services to our owners and guests at check-in and via telephone
Assisting owners and guests with issues by referring information to engineering and owner services
Entering all booking data into SPI for generating tour arrival reports
Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests.
Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management.
Performing other related duties & special projects as requested
Book qualified tours for sales presentations.
Contact eligible guests’ pre-arrival and book tours.
Upon guests’ arrival, confirm tour date and time.
For those not already scheduled, attempt to book tour; either at check-in or contact in unit.
Data enter booked tours into CRMS, include agreed upon premiums.
Prepare Welcome Packages for check in arrivals, issue package at check- in, deliver package to guests’ unit if not issued at check-in.
Distribute car passes to check in guests.
Answer general questions about the area and assist resort guests with various customer service tasks.
Maintain open communication and correspondence directly with Manager.
Maintain effective working relations with others.
Continuously display initiative and ingenuity in performing tasks.
Perform additional or different duties, from those set forth above, to address business needs and changing business practices.
Perform work with integrity; uphold organizational values following all company policies and procedures.
Comply with the established rules of operation and the handling of confidential data.
Maintain appropriate dress code, personal hygiene, and grooming consistent with the established policy of the company.
Must be punctual with a positive attitude

Benefits

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules