In House Marketing Representative

Hilton Grand Vacations•New Orleans, LA

1d•Onsite

About The Position

As an In-House Marketing Representative, you will play a key role in engaging eligible onsite guests and encouraging them to attend a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGV’s cultural values through exceptional guest service, timely communication, and a positive, professional resort presence. Hilton Grand Vacations is a leader in the vacation ownership industry, driven by innovation, quality, and growth. Team Members are the foundation of our success and contribute to delivering outstanding guest experiences.

Requirements

High School Diploma or equivalent
1+ year of face-to-face consumer sales or marketing experience
Strong interpersonal and guest relations skills
Highly motivated and self-driven
Ability to work a flexible schedule, including weekends and holidays
Knowledge of the local area

Nice To Haves

Bachelor’s Degree (BA/BS)

Responsibilities

Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management
Accurately complete required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce)
Provide location-based guest services and direct guests to appropriate resort resources
Maintain monthly Minimum Performance Standards
Review production reports and communicate challenges to management in a timely manner
Contact guests through onsite call campaigns using company CRM systems
Provide accurate information to the Fulfillment Department to support pre-gifting services
Deliver exceptional guest service while maintaining a professional and positive presence onsite
Perform other reasonable duties as assigned by management