In House Marketing Rep

Hilton Grand Vacations•Orlando, FL

9h•Onsite

About The Position

As an In House Marketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV’s Cultural Values while demonstrating Customer Services based on HGV Values. Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing.

Requirements

High School Diploma or equivalent
Able to work varying hours and shifts, including weekends and public holidays
1+ year of face-to-face consumer sales/marketing experience
Excellent interpersonal and guest relations skills
Must be highly driven and a self-starter
Detailed understanding of local area

Nice To Haves

BA/BS/Bachelor's Degree

Responsibilities

Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
Maintains established Minimum Performance Standard on monthly basis.
Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
Contacts all guests through onsite call campaigns through company CRM systems.
Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.