In House Marketing Manager - Grand Palms

Travel + Leisure Co.•Surprise, AZ

23h•Onsite

About The Position

Responsible for all In House Marketing Activities at the site. Primary responsibilities include direct management of In House Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Frontline Sales, In House Sales and Corporate/Regional In House Marketing Directors/Managers.

Requirements

2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.
Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
Ability to deal with both customers and salespeople.
Ability to focus on details.
Ability to handle simultaneous situations.
Ability to handle departmental problems and situations.
Knowledgeable with commission payroll and understanding.
Must be proficient at Microsoft Office.
Must be able to work independently.
Must be able to interact with many other departments within the company.

Responsibilities

Direct management of In house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
Maintain total site marketing conversion according to site marketing standards.
Resolve issues pertaining to tour statuses, bookings, coding and etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Maintain copies of invitations and daily tour manifests for reference purposes.
Run daily reports to include, but not limited to, Daily Arrival Report, Daily In House Report, Five year owner arrival report.
Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
Compile data on each team member’s performance.
Prepare additional reports deemed necessary by management.
Coordinate with In House and Frontline sales management with regard to tour seats available and potential tour flow.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Submit employee payroll in timely manner.
Perform other related functions not listed.