In-House Construction Estimator

ABC Home & Commercial Services•Austin, TX

48d•Hybrid

About The Position

This is an exciting opportunity for an In-House Construction Estimator to join ABC Home & Commercial. The role involves providing exceptional customer service, listening to customer needs, and recommending solutions for home or business improvement projects. The position requires professional behavior and collaboration with customer service representatives, outside sales, and the Construction Service Manager. The estimator will advise clients on various construction services, maintain effective working relationships with specialists, and handle administrative tasks related to sales agreements. A significant portion of the role involves answering phone calls to schedule appointments and determine project scope, as well as following up on unclosed sales agreements. Continuous development of specialized knowledge in construction services is expected. The role includes a mandatory 60-90 day in-office training period.

Requirements

Ability to sit for long periods of time (desk job).
Minimum of 5 - 10 years construction/handyman field experience required.
Strong presentation skills.
Outstanding phone etiquette.
Ability to listen and understand client concerns.
Excellent interpersonal and written skills.
Proficient with email, Microsoft Office, smart phone, tablet and computers.
Ability to multi-task and maintain strong attention to details.
Time management skills required, including keeping up with long schedules during peak season.
Ability to build new business relationships and develop business communications with existing clients.
Must hold a valid driver’s license with an issue date of at least five years prior to the date of application.
Minimum of five consecutive (current and most recent) years of verifiable good driving history.
Any DWI/DUI within the past four years may impact eligibility for employment.

Nice To Haves

Previous outside sales experience is preferred.

Responsibilities

Providing exceptional customer service to all customers.
Listening to customers’ requests or concerns and making recommendations for home or business improvement needs.
Promptly following up on phone leads for customers requesting residential handyman or remodeling services.
Providing service quotes over the phone or scheduling face-to-face appointments for outside estimators.
Working closely with the Construction Service Manager and Construction Scheduling Coordinator to ensure clear communication.
Advising clients on ABC construction services, including handyman projects, maintenance, and larger improvement projects.
Developing and maintaining effective working relationships with ABC construction specialists.
Answering phone calls to determine customer needs and project scope, and scheduling bid jobs for outside estimators.
Continuously developing specialized knowledge of construction services.
Creating sales agreements and completing/submitting required paperwork accurately and timely.
Communicating special instructions to field and office personnel.
Following up with all customer sales agreements not closed.
Consistently following through with all proposals.
Attending required department meetings and company or vendor training.
Completing a 60-90 day in-office training period.
Performing other duties as assigned.

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Profit sharing bonuses
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including gym membership
Company vehicle with gas card (for service specialists)
Potential to work from home a percentage of the time after 60 - 90 days of training (Hybrid Schedule)