In-House Concierge

Auberge Collection•Kawaihae, HI

5d•$27 - $28

About The Position

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people's lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani. Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests. Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests. Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records. Update guest profiles and maintain relationships with preferred vendors. Collaborate with other departments to ensure up-to-date information and seamless guest experiences. Provide orientation of the hotel and its outlets to guests. Customize and tailor experiences for individual guests. Adhere to departmental policies, safety standards, and communication protocols. Demonstrate organizational excellence and adaptability to business demands. Other duties as assigned.

Requirements

Must be able to speak, read, write and understand English.
Computer literacy in Microsoft Window applications required.
At least two years of front office or related discipline experience preferred.
Working knowledge of Property Management system Opera & ALICE Suite are assets.
High school or equivalent education required.

Nice To Haves

Bachelor’s Degree preferred.
First Aid certification an asset.

Responsibilities

Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
Update guest profiles and maintain relationships with preferred vendors.
Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
Provide orientation of the hotel and its outlets to guests.
Customize and tailor experiences for individual guests.
Adhere to departmental policies, safety standards, and communication protocols.
Demonstrate organizational excellence and adaptability to business demands.
Other duties as assigned.