In-House Auto Claims Representative
About The Position
Mountain West Farm Bureau is seeking a full-time In-House Auto Claims Representative to join their team. This role involves comprehensive training and mentorship to develop the skills and knowledge necessary to handle auto insurance claims, including investigating, analyzing, and settling claims by determining the extent of personal or property loss/damages. The In-House Auto Claims Representative serves as an internal liaison between policyholders, internal departments, and external stakeholders to process and resolve auto claims accurately. This full-time position is located at their home office in Laramie, WY and typically works 40 hours per week.
Requirements
- Great Communicator - effectively reads, writes, and speaks the English language
- Ethical - uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization
- Technical Capacity – special and practical knowledge in business service areas
- Active Learner – understands the implications of new information for problem-solving and decision-making
- Active Listener - gives full attention to what other people are saying, and makes sure to understand the points being made
- Analytical Thinking – ability to analyze information and use logic to address issues and problems
- Conflict Management – ability to mediate conflicts between individuals and groups and settle disputes equitably
- Critical Thinking – use logic and reasoning to identify the strengths and weaknesses of alternative solutions problems
- Customer Service – knowledge of principles and processes for providing customer service
- Independent Judgement – follow established procedures to guide oneself with little or no supervision to complete tasks
- Problem Solving – ability to identify and resolve problems in a timely manner, develop alternative solutions and use reason even when dealing with emotional topics
- High school degree or GED.
- Prior experience in insurance, customer service, or a related field.
- Knowledge of Microsoft Office Suite or similar software.
- Ability to obtain a state adjuster’s license.
- Valid driver's license and willingness to travel to claim sites as required.
- Ability to work independently with minimum supervision.
- General experience with sales, repairs, or services of automobiles, powersports or trailers.
- Must pass a drug and alcohol screening.
- Must undergo a background check.
- Must have a clear Motor Vehicle Report (MVR).
Nice To Haves
- Bachelor’s degree or equivalent work experience.
- Knowledge of insurance policies, terms, and coverage types.
- Background and work experience in auto, powersport and trailer repair, sales, or valuation related fields.
- Certifications in mechanical and body repair (I-Car, ASE, etc.).
- Basic investigation, evaluation, and negotiation skills.
Responsibilities
- Investigating auto insurance claims
- Analyzing auto insurance claims
- Settling auto insurance claims by determining the extent of personal or property loss/damages
- Serving as an internal liaison between policyholders, internal departments, and external stakeholders to process and resolve auto claims accurately
Benefits
- 401K contribution match
- 7 paid holidays including Black Friday
- Generous paid time off (PTO), including volunteer time off
- On-site fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
