In-Home Sales & Tech Support (Part Time)

Asurion•Minneapolis, MN

6d•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. The role is part-time, with a schedule of 5 evenings per week from 4:05 PM to 9:00 PM. It is an entry-level position ideal for someone starting their career who enjoys interacting with people and desires hands-on sales experience. The role involves utilizing the Serve, Solve, Sell™ approach, starting with paid training to prepare individuals to work independently in the field. Trainees will learn products, gain sales experience, and develop skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will be provided. In the field, the role involves meeting customers in their homes, offices, or other locations, with pre-scheduled interactions to meet sales targets. Exceptional customer service is expected, prioritizing the customer. Responsibilities include addressing and resolving customer tech issues with understandable solutions, ensuring customers are satisfied with resolutions and products. The role also involves leveraging Asurion’s product range to offer tailored solutions, identifying customer needs through active listening, and positioning products effectively using negotiation and communication skills.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.