In-Home Sales & Tech Support (Full-Time)

Asurion•Waltham, MA

2d•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. The role is entry-level and ideal for someone starting their career who enjoys talking to people and wants hands-on sales experience. As In-Home Sales & Tech Support, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field. You’ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy. In the field, you’ll consistently put the Serve, Solve, Sell™ model into action by meeting customers in-home, in-office, or wherever they are, providing exceptional customer service, addressing and resolving customers’ tech issues, ensuring customers leave with a resolution that works and a product that addresses their future tech needs, leveraging Asurion’s growing range of products to offer tailored solutions, listening actively to identify customer needs and positioning products uniquely to meet those needs, and using strong negotiation and communications skills.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Nice To Haves

Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays
Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills.