In-Home Sales & Tech Support (Part Time)

Asurion

2d•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. The role is part-time, with a schedule of 5 evenings per week from 4:05 pm to 9:00 pm. This entry-level position is ideal for someone starting their career who enjoys interacting with people and desires hands-on sales experience. As an In-Home Sales & Tech Support, you will be responsible for assisting customers through the Serve, Solve, Sell™ approach. The role includes paid training to prepare you to work independently in the field, where you will learn about products and develop skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will be provided to support your growth. In the field, you will consistently apply the Serve, Solve, Sell™ model by meeting customers in their homes, offices, or other locations, providing exceptional customer service, resolving technical issues with understandable solutions, and offering tailored product solutions based on identified customer needs. You will utilize strong negotiation and communication skills to achieve sales targets.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot, get it right, and make the appropriate sale.