In-Home Sales & Tech Support (Part Time)

Asurion•Lubbock, TX

6d•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. The role is part-time with a schedule of 5 evenings per week, from 4:05 pm to 9:00 pm. This entry-level position is ideal for individuals starting their careers who enjoy interacting with people and desire hands-on sales experience. As a Field Sales Representative, you will be responsible for assisting customers through the Serve, Solve, Sell™ approach. The role includes paid training to prepare you for independent field work, where you will learn about products, gain sales experience, and develop skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will be provided to support professional growth. In the field, you will consistently apply the Serve, Solve, Sell™ model by meeting customers in their homes, offices, or other locations. Asurion will pre-schedule customer interactions to help you meet and exceed sales targets. You will provide exceptional customer service, prioritizing the customer's needs. You will also address and resolve customers' technical issues, offering clear solutions and ensuring customer satisfaction with resolutions and products. Leveraging Asurion's product range, you will offer tailored solutions by actively listening to customer needs and positioning products effectively. Strong negotiation and communication skills are essential for making smooth transitions and achieving sales goals.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse.
The maximum expected travel distance is 120 miles, one-way.
Work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.