In-Home Sales Specialist

Lowe's Companies, Inc. • Syracuse, NY

10d • Hybrid

About The Position

This role involves delivering SMART customer service and adhering to Lowe’s service standards. The specialist will conduct in-home consultations to understand customer needs and recommend suitable home improvement products and services. They will become a subject-matter expert on all product offerings, serving as a trusted resource for customers. The position requires meeting or exceeding sales goals through strong closing skills and solution-based selling. Building strong client relationships is key, achieved through attentive listening, asking qualifying questions, and providing tailored recommendations. The specialist will follow up with customers who haven't made a buying decision, especially during promotional periods, and maintain strong relationships with stores, associates, and regional partners. Maintaining a healthy sales pipeline by driving new business opportunities and managing ongoing customer interactions is crucial. Regular check-ins with the Services Territory Sales Manager will provide detailed updates. Clear communication with customers regarding product features, benefits, lead times, warranties, and installation processes is expected. The role includes capturing accurate in-home measurements, confirming product selections, and securing commitment on next steps, including follow-ups. Preparation for appointments involves coordinating product samples, materials, and customer information. Appointments must be confirmed 24 hours in advance, ensuring all necessary tools and materials are ready. Collaboration with general contractors, installers, and project teams is required for quoting, selling, and producing accurate job files. Ensuring all project documents, contracts, proposals, and pricing worksheets are completed according to company standards is essential. Paperwork and project information must be submitted to store teams for timely and accurate project execution. Maintaining organized project folders, clean and functional samples, and required collateral for demonstrations is also part of the role. Adherence to all safety protocols during in-home visits and in-store is mandatory to protect customers, associates, and oneself.

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 2+ years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
• Experience meeting or exceeding sales targets in a quota-driven environment.
• Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions.
• Ability to accurately measure and assess project needs in customer homes.
• Proficiency in using mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
• Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
• Ability to work independently, manage time effectively, and maintain an active sales pipeline.
• DL NUMBER - Driver License, Valid and in State Valid driver’s license with reliable transportation and ability to pass MVR screen in accordance with company requirements.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

• Deliver SMART customer service and adhere to Lowe’s service standards at all times.
• Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services.
• Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance.
• Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques.
• Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations.
• Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods.
• Maintain strong relationships through active engagement with stores, associates, and regional partners.
• Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions.
• Provide detailed updates to the Services Territory Sales Manager during regular check-ins.
• Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes.
• Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups.
• Prepare for appointments through effective coordination of product samples, materials, and customer information.
• Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit.
• Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
• Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards.
• Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution.
• Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations.
• Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED