In-Home Client Services Coordinator
About The Position
At Meals on Wheels Western Michigan, our mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties. We do this by offering a range of programs — including home‑delivered meals, community dining sites, and senior pantry — that help seniors live independently, stay connected and thrive in their own homes. Meals on Wheels delivers more than just food, we deliver kindness, companionship and hope — ensuring that no senior is hungry or forgotten. The In-Home Care Services Coordinator will play a meaningful role in ensuring that older adults maintain the programmatic services to remain healthy and independent. Reporting to the Home Delivered Meals Program Manager, you will be responsible for the in‑home and phone assessments of home‑delivered meal clients.
Requirements
- Valid driver’s license and reliable transportation required, with the ability to travel throughout the designated service area daily.
- Driving record acceptable to Meals on Wheels insurance company.
- Strong time‑management skills with the ability to independently manage competing priorities effectively.
- Access to a private home office space with reliable internet connection suitable for confidential work.
- Exceptional communication skills, both written and verbal, with the ability to engage effectively with clients, team members, and community partners.
- Acceptable criminal background.
Responsibilities
- Conduct in-home and phone client assessments to determine program eligibility, food insecurity risks, and appropriate service levels.
- Maintain electronic client records, including information gathered from client assessments.
- Assist clients with program navigation, and make appropriate referrals to other community resources.
- Report suspected or confirmed abuse, neglect, or exploitation.
Benefits
- Work life balance
- Impact on our community and incredible team members
- Competitive compensation
- Comprehensive health, dental and vision insurance eligible day one (1) of employment
- Company match for both HSA and 401(k) dollars – eligible to participate immediately!
- Life insurance, short and long-term disability, Health Savings and Flexible Dependent Care Spending Account options
- PTO to rest and recharge along with paid holidays
- Employee Assistance Program to provide you and your household members with free, confidential support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
