In-Home Branch Care Coordinator | Carnegie, PA | Full-Time, M-F Daytime

Pittsburgh•Carnegie, PA

3d•Onsite

About The Position

The In-Home Care Branch Coordinator is at the heart of everything we do. You'll primarily support our waiver program clients, making sure their care is delivered with excellence and compassion, while coordinating the caregivers who make that care possible. This role offers the opportunity to develop skills in recruitment, staff management, HR and payroll, compliance, and daily operations. We are looking for someone authentic, empathetic, and hard-working who takes pride in their work and desires growth within a supportive team.

Requirements

A minimum of 1 year in home care scheduling and/or logistics (waiver experience strongly preferred)
Exceptional customer service and communication skills
Strong organizational skills with genuine follow-through
Someone who stays calm under pressure and can meet tight deadlines
A decisive problem-solver with conflict-resolution skills
Flexible and quick to adapt when things change
High school graduate, at least 20 years old
Computer proficiency
Valid driver's license and reliable vehicle (this is a fully in-office role, but light travel may occasionally be required)

Nice To Haves

Previous supervisory or management experience preferred

Responsibilities

Recruit and onboard new caregivers
Create and maintain client and caregiver schedules, with an emphasis on waiver clients, in a 24/7 environment
Schedule visits in alignment with care plans and staff availability, matching the right caregiver to the right client
Assist in new client opens and supervisory visits throughout each month in a client's home
Communicate new assignments and schedule changes clearly and promptly
Partner with Field Supervisors on new cases and supervisory needs
Maintain staff and client databases and document care notes in real time
Ensure authorizations and compliance requirements are met per insurance and waiver program standards
Manage day-to-day scheduling challenges (call-offs, no-shows, EVV, and more)
Track and update client and caregiver compliance items such as TB screenings, licenses, and renewals
Document client and caregiver incidents, emergencies, or changes in condition
Audit and approve caregiver time cards and process payroll data
Provide management with updates on client and caregiver concerns
Manage the after-hours "On Call" phone on a rotating basis
Run and analyze reports on scheduled hours, missed visits, and client concerns, and recommend caregivers for recognition
Work collaboratively with the team while meeting state, local, and insurance requirements