In-Business Controls and Governance Lead

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Join a high-impact team where your leadership shapes a strong in-business control environment — leading audits, reviews, and regulatory exams while triaging incidents and strengthening processes. You will be the in-business controls voice across the product lifecycle, partnering with Control Managers, Compliance, Legal, and Risk to ensure regulatory excellence and operational rigor. This is your opportunity to drive customer-focused outcomes in a fast-paced, high-visibility environment. As an In-Business Controls and Governance Lead in the Card Credit Decisioning team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across the product development lifecycle in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions.

Requirements

5+ years of experience in Operations, Controls, Compliance, or a related field.
Demonstrated experience managing and coaching teams, developing talent, and fostering a high-performing, positive environment.
Bachelor's degree in Business, Operations, Compliance, or a related discipline, or equivalent work experience.
Proven track record of promoting a strong control environment and adhering to risk, procedure, and process expectations while delivering customer-focused outcomes.
Experience facilitating meetings with clear agendas, documented minutes, and strong meeting discipline.
Proficiency in Microsoft Office products, with advanced Excel and PowerPoint skills.
Strong project management skills with a demonstrated commitment to operational excellence.
Ability to build relationships, lead through influence, and make sound decisions in complex, cross-functional environments.

Nice To Haves

Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.
Strong analytical and problem-solving skills with a results-oriented mindset.
Keen attention to detail and a strong sense of urgency when managing competing priorities.
Customer-focused approach, consistently leading with the voice of the customer.
Experience leveraging technology, AI, or automation to strengthen risk management and improve efficiency.
Ability to prioritize, decide, and deliver in fast-paced, high-pressure environments.
Experience with SharePoint or similar collaboration and document management platforms.

Responsibilities

Lead, coach, and develop the team by setting clear expectations, providing ongoing feedback, and fostering a culture of accountability and continuous improvement.
Design, implement, and continuously improve the in-business control framework across assigned processes.
Coordinate audits, reviews, and regulatory exams, ensuring timely, high-quality responses and successful outcomes.
Triage process incidents and breaks, documenting root causes, corrective actions, and remediation progress.
Validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
Embed controls across the product development lifecycle in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.
Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
Facilitate cross-functional forums, drive decisions, monitor action plans, and communicate progress clearly to stakeholders.