In-bound CRM Queue Receptionist

Premier Business Support•San Diego, CA

16h•$19 - $21•Onsite

About The Position

The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing a phone queue efficiently, ensuring all calls are promptly answered and directed appropriately. The Receptionist will also perform a variety of general administrative duties, including greeting clients and visitors, handling correspondence, and maintaining office organization to support smooth daily operations. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

Requirements

Strong phone etiquette and verbal communication skills
Ability to manage multiple tasks efficiently and maintain a professional demeanor
Ability to type by touch
Detail oriented
Ability to learn and retain new information
Strong organizational skills
Demonstrated proficiency in using a CRM phone queue or multi-line phone system
High School diploma or equivalent
Previous experience in a fast-paced office environment
Proven computer skills, preferably using Microsoft Office
Proven experience in a fast-paced receptionist role

Responsibilities

Answer and manage calls using a CRM phone queue system, ensuring calls are routed correctly and system comments are accurately recorded.
Greet clients and visitors warmly, providing assistance and directing them to the appropriate personnel or departments.
Perform general office duties including emailing, copying, scanning, tracking incoming mail, and maintaining office supplies.
Maintain a clean and organized reception area to create a professional and inviting atmosphere.
Coordinate incoming and outgoing mail and deliveries.
May perform other duties as assigned to support enterprise goals.