Imprivata L4 Architect / Senior Platform Architect

NTT DATA Services•Plano, TX

8d•$117,600 - $156,800

About The Position

NTT DATA is seeking an Imprivata L4 Architect / Senior Platform Architect in Plano, Texas. This role is the highest level of technical escalation and subject matter expert for the enterprise Imprivata platform. It provides technical leadership for platform engineering, architecture, authentication services, SSO integrations, virtual desktop infrastructure support, upgrades, troubleshooting, vendor management, and continuous service improvement. The architect helps ensure the availability, security, performance, and resiliency of enterprise authentication and access management services. The role includes administering and engineering enterprise Imprivata OneSign/EAM environments; designing and supporting SSO and identity integrations; implementing authentication and MFA capabilities; supporting VDI and shared-workstation deployments; leading upgrades and migrations; and maintaining architecture guidance, documentation, and operational improvements. The architect also serves as a technical liaison with Imprivata, supports major incidents, and mentors junior engineers. NTT DATA provides a starting pay range of $117,600–$156,800 for candidates in the specified locations. Compensation depends on work location, experience, technical skills, and other qualifications. The role may also be eligible for incentive compensation based on individual and/or company performance. Company benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings account; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; a 401(k) program with company match; and additional voluntary or legally required benefits. Work arrangements may be remote or hybrid where available, subject to client requirements and business needs; in-office attendance may be required for employees near an NTT DATA office or client site.

Requirements

At least 5 years of hands-on experience supporting Imprivata OneSign/EAM environments.
Strong expertise in SSO, authentication, MFA, and identity management technologies.
Experience integrating with Active Directory and Microsoft Entra ID.
Advanced troubleshooting skills involving authentication flows, logs, networking, and Windows environments.
Experience with Citrix, VMware Horizon, Azure Virtual Desktop, or similar VDI platforms.
Knowledge of high availability, disaster recovery, and enterprise platform architecture.
Experience planning and executing upgrades, migrations, and enterprise deployments.
Strong documentation, communication, and stakeholder management skills.

Nice To Haves

Imprivata certification(s).
Experience in healthcare or other highly regulated environments.
Knowledge of SAML, FIDO, passwordless authentication, and modern identity solutions.
PowerShell or automation scripting experience.
Experience with enterprise monitoring and reporting tools.
Familiarity with Zero Trust and security best practices.
Experience mentoring engineers and leading technical initiatives.

Responsibilities

Serve as the highest-level escalation point for Imprivata-related issues; troubleshoot complex authentication, SSO, appliance, agent, and integration problems; perform root cause analysis and implement permanent solutions; and support major incidents with Imprivata Support and Engineering.
Administer and maintain enterprise Imprivata OneSign/EAM environments, including appliances, agents, policies, enterprise configurations, and platform health.
Monitor platform performance, capacity, availability, and resiliency; support high availability, disaster recovery, and business continuity initiatives.
Design, configure, and support SSO integrations for web, client/server, legacy, and SAML-based applications; manage application onboarding and authentication workflows; and integrate with Active Directory, Microsoft Entra ID, and other identity platforms.
Implement and support authentication solutions including smart cards, proximity cards, biometrics, FIDO keys, OTP, and passwordless authentication; troubleshoot authentication and MFA issues across endpoints and identity infrastructure.
Support Imprivata deployments in Citrix, VMware Horizon, Azure Virtual Desktop, and shared-workstation environments; troubleshoot session management, fast user switching, and virtual authentication issues.
Lead platform upgrades, patching, and migrations; develop implementation, testing, and rollback plans; and provide architecture guidance, system design reviews, and HLD/LLD documentation.
Drive problem management, trend analysis, automation, and operational improvements.
Act as the primary technical liaison with Imprivata Support and Product Engineering/Architect.
Maintain technical documentation, SOPs, runbooks, and knowledge articles.
Mentor junior engineers and provide knowledge transfer to support teams.