Imports Agent

Cencora•Berkshire Township, OH

4d•Onsite

About The Position

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Imports Agent is responsible for supporting all aspects of daily import operations, from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. For the Senior role you would require a strong understanding of World Courier’s SOPs, written guidance, customs clearance processes, CDS, and customs declarations for both air and road freight. The successful candidate will have strong decision-making and communication skills, the ability to work independently and as part of a team, and experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities. A flexible and adaptable approach is essential due to the changing nature of customs regulations, alongside a commitment to maintaining high standards of accuracy, compliance, and customer service.

Requirements

Strong decision-making and communication skills
Ability to work independently and as part of a team
Experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities
Flexible and adaptable approach
Commitment to maintaining high standards of accuracy, compliance, and customer service

Nice To Haves

Previous experience in logistics (ideally in a similar role within air / road freight)
TMS systems experience
Excellent interpersonal relationships
Able to take own initiative
Strong IT skills
Keen to develop and progress
Flexible
Good communication skills
Knowledge of customs
Experience in import licensing
Interest in import operations
Worked in freight and would like to develop their career in this field

Responsibilities

Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials.
Compare the material received with the documentation forwarded in order to certify concordance or disagreement.
Prepare box contents according to what´s described on WC Packing List.
Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes.
Carry out re-labelling, stock, balance and relocations processes developed at the Facility.