Import Specialist I

Customs Broker, Freight Forwarding & Trade Compliance Services•Sweet Grass, MT

13d•Onsite

About The Position

This position supports the Sweetgrass, MT team and follows a Monday-Friday, 12:00 PM to 8:00 PM Mountain Standard Time schedule. The role participates in an on-call rotation, including responsibility for one weekend day approximately every few weeks. The primary responsibility is to process and integrate customer data, assisting with the movement of goods between international borders.

Requirements

High school diploma/GED
Proficiency with Microsoft 365

Responsibilities

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns.
Builds relationships with customers
Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews commercial invoice for proper information
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements.
Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Ensures email and telephone calls are promptly and professionally answered
Handles confidential information.
May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company
Other duties as required and assigned