Import Agent

Priority Worldwide Services•Hanover, MD

2d•$50,000 - $65,000•Hybrid

About The Position

At Priority Worldwide, we don’t just move freight — we move people forward. We’re a global freight forwarder with 17 offices across the globe, built on innovation, collaboration, and a commitment to growing our people. We are currently looking for an Import Operations Agent to join our growing team. This role is ideal for someone with freight forwarding experience who is looking to continue building their career in international logistics within a fast-paced and collaborative environment.

Requirements

Minimum 1 year of experience in freight forwarding imports
Strong understanding of customs regulations, tariffs, and classifications
Proficiency in CargoWise, Microsoft Office, and Microsoft Teams
Excellent communication, organization, and problem-solving skills
A desire to learn, grow, and take on new challenges
Strong computer skills and comfort working with digital systems, email-based workflows, and AI-assisted tools to improve efficiency and support daily operations
Ability to manage high-volume communication (emails and phone calls) with professionalism and urgency
Strong customer service skills with a solutions-focused mindset
Strong attention to detail and problem-solving skills
Ability to work in a fast-paced, deadline-driven environment
Team-oriented mindset with a proactive approach
Must be authorized to work in the United States; visa sponsorship and relocation assistance are not available for this role
Must be able to work on-site in either Hanover, MD (Baltimore area) or Los Angeles, CA

Responsibilities

Process import shipments and customs entries accurately and efficiently
Handle international shipments from start to finish (A–Z)
Coordinate with overseas partners and clients to ensure on-time, compliant deliveries
Maintain daily communication and updates for internal teams and customers
Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements
Prepare quotes, manage documentation, and maintain strong vendor relationships
Manage high volumes of emails and phone calls with professionalism and urgency
Deliver strong customer service and contribute to a positive team culture
Ensure accurate and timely shipment documentation and updates
Monitor shipments and proactively resolve transit issues