Import Export Clerk

Aston Carter•Weddington, NC

3d•$25 - $26•Onsite

About The Position

The Import Export Clerk ensures accurate and timely order entry, coordinates domestic and international shipments, and supports customers throughout the full order lifecycle. This role manages high volumes of orders and communications, maintains strict compliance with import/export regulations, and collaborates closely with a manufacturing-focused team to provide precise, timely service to customers.

Requirements

Minimum of 2+ years of experience in import and/or export operations.
Knowledge of U.S. and international import/export laws and regulations.
Experience with order entry, preferably in a manufacturing environment.
Strong customer service skills with the ability to manage multiple priorities effectively.
Excellent verbal and written communication skills for phone and email interactions.
Ability to exercise sound judgment and make independent decisions.
Strong organizational skills with high attention to detail and follow-through.
Proficiency in Microsoft Office, including Word and Excel.
Proficiency in Adobe tools for handling documentation.
Familiarity with the manufacturing industry and understanding of how manufacturing lead times impact order timelines.

Nice To Haves

Experience with Salesforce is a plus.
Experience with Dynamics 365 (D365) is a plus.
Familiarity with Power BI or similar analytical tools is beneficial.
Comfort working in a high-volume order environment, such as handling thousands of customers and a large number of weekly orders.
Ability to learn and adapt to established processes and workflows over an extended training period.

Responsibilities

Enter and process customer orders accurately and in a timely manner, ensuring all required information is complete and correct.
Coordinate domestic and international shipments, including import and export activities, in compliance with applicable laws, regulations, and company policies.
Support customers throughout the full order lifecycle by handling inquiries, providing order status updates, and resolving issues via phone and email, with a heavier emphasis on email communication.
Manage multiple priorities effectively while handling a high volume of orders and communications, ensuring deadlines and service levels are consistently met.
Communicate manufacturing lead times and inventory availability clearly to customers, recognizing that inventory may not be readily available on the shelf and setting appropriate expectations.
Collaborate with internal teams, including manufacturing and sales, to ensure order accuracy, appropriate documentation, and smooth fulfillment.
Use Microsoft Word, Excel, and Adobe tools to prepare, update, and maintain order documentation, records, and reports.
Apply knowledge of U.S. and international import/export laws and regulations to ensure all shipments remain compliant.
Exercise sound judgment and make independent decisions when addressing order issues, customer requests, and shipment challenges.
Participate in structured training by shadowing experienced team members, observing order emails and processing workflows, and practicing in a non-production test system.
Progress from handling simpler consumable orders to supporting a designated sales representative with more complex, multi-line orders as proficiency increases.
Maintain strong attention to detail and follow-through when working with thousands of customers and complex account structures, including customers with multiple invoice accounts.
Contribute to continuous improvement by learning and adopting new tools and systems, such as Power BI and Dynamics 365, as they are integrated into the workflow.