Import Agent III

Watchpoint Logistics•Burlingame, CA

2d•Hybrid

About The Position

Import Agents utilize their communication skills and industry knowledge to ensure our customers supply chain runs efficiently. They build relationships with customers and collaborate with internal teams, carriers and network partners to resolve logistical challenges. This is a hybrid position, must be able to reliably commute to our Burlingame, CA office three days a week.

Requirements

Proficient use of computer systems and applications (MS Office, Cargowise, Salesforce) as trained/required.
Makes the best use of available time and resources.
Takes personal responsibility for the quality and timeliness of work.
Consistently exhibits flexibility in resolving customer problems in a timely manner.
Exercises good judgment in resolving general disputes or problems.
Able to communicate effectively and collaborate with team members to achieve common goals.
Sees opportunities to supports other team members.
Able to express ideas and information clearly, concisely, and accurately both verbally and in writing.
Demonstrates active listening and seeks to understand others perspectives.
Approaches problems with a solution focused mindset and uses judgment to resolve issues.
Assists with finding root cause and implements process improvements.
Demonstrates accuracy, thoroughness, and efficiency.
Plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors.
Meets productivity goals set by management.

Responsibilities

Helps facilitate air/ocean shipment arrangements, determining efficient routing methods, bookings, and deliveries to meet the customer’s expectations.
Coordinates with overseas offices and domestic agents as necessary.
Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments.
Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department.
Tracks and traces shipments from door to door (as applicable) and maintains timely milestone updates in Cargowise.
Answers customer inquiries independently; helps resolve problems and creates solutions.
Maintains status updates and supporting notes in Cargowise and Salesforce.
Works with dispatch on a daily basis and maintain communication with various transportation and warehouse agents.