Implementations - Professional II

Fiserv•Washington, DC

3d•$61,000 - $99,600

About The Position

As an Implementation Professional II supporting Deposit Solutions, you will lead implementation activities for new and existing clients from project kickoff through go-live. You will work directly with clients and internal partners to translate business needs into clear implementation plans, helping deliver consistent outcomes that support client readiness, adoption, and long-term success.

Requirements

3+ years of experience in direct client, customer, implementation, project coordination, or support roles with responsibility for delivering against timelines and project objectives.
3+ years of experience gathering business requirements, documenting workflows, and supporting solution implementation or operational process changes.
Experience working with financial institution branch front-end functions and processes, including teller, new account, automated teller machine (ATM), bank operations, item processing, or similar areas.
Experience using Microsoft Office tools to create project documentation, track deliverables, and communicate implementation status.
Ability to assess business needs, analyze requirements, troubleshoot issues, and communicate recommendations in written and verbal formats.
Bachelor’s degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting Deposit Solutions implementations or related financial services platforms.
Experience working with implementation templates, project plans, and client-facing status reporting.
Knowledge of client onboarding, go-live readiness, and post-implementation support practices.
Experience working independently across multiple time-sensitive projects with competing deadlines.

Responsibilities

Lead implementation projects for Deposit Solutions clients from kickoff through go-live, ensuring milestones, deliverables, and client expectations are clearly defined and managed.
Partner directly with clients to gather business requirements, document needs, and align implementation plans to operational objectives.
Apply business analysis techniques, implementation tools, and standard templates to support solution configuration, process documentation, and project execution.
Provide guidance to clients on implementation activities, dependencies, and readiness requirements to support a successful launch.
Coordinate with internal stakeholders across project, product, operations, and support teams to resolve issues and keep implementations on schedule.
Analyze client questions, business challenges, and process gaps to identify practical solutions and recommend next steps.
Document meeting outcomes, action items, risks, and decisions to maintain project clarity and support timely follow-up.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.