Implementation Supervisor

Heavy Construction Systems Specialists, LLC • Houston, TX

9d • Hybrid

About The Position

The Implementation Supervisor is a strategic operational leader within the Professional Services team who balances people leadership, operational excellence, and analytics-driven decision making. This role leads a team of Implementation practitioners while also driving the systems, processes, and reporting that enable scalable customer onboarding and consulting delivery. The ideal candidate brings a genuine coaching mindset, strong PMO and process design instincts, and the technical fluency to leverage business intelligence tools in service of team performance and customer outcomes. This role combines hands-on team development and process improvement with cross-functional collaboration to ensure consistent, measurable service delivery.

Requirements

• 2+ years of experience in Professional Services Operations, Implementation, or Consulting, with at least 1 year in a leadership role or equivalent
• Working knowledge of PMO, Implementation, and Consulting processes and tools
• Understanding of SaaS customer lifecycle from Sales through Customer Success, including handoff points and shared accountability
• Ability to configure and develop within PS tools, including SuiteProjects Pro and Salesforce
• Strong analytical skills with the ability to identify trends, leading indicators, and root causes from operational data
• Comfort working with various data storage methodologies
• Excellent written and verbal communication skills with technical, non-technical, executive, and non-executive audiences

Nice To Haves

• Bachelor's degree in Business, Information Systems, or a related field
• Experience leading process improvement initiatives in a Professional Services or Consulting environments
• Crucial Conversations certification or equivalent feedback and coaching training
• Familiarity with HCSS construction industry workflows and customer use cases
• Agile approach to work, with the ability to proactively manage a queue of projects alongside team responsibilities
• High level of curiosity and a goal-oriented approach to problem solving

Responsibilities

• Lead, coach, and develop a team of Implementation practitioners to deliver consistent, high-quality customer onboarding and consulting outcomes
• Continuously evaluate and improve the systems, workflows, and tools that enable Professional Services delivery at scale
• Support the customer onboarding experience and use engagement signals to drive proactive team action
• Drive data-informed decision making for the Professional Services team through reporting, analytics, and operational support

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree