Implementation Specialist

Thomson Reuters • Frisco, TX

4d • Hybrid

About The Position

Join a leading enterprise software and trusted content provider for Trade, Tax, and Legal corporations. At Thomson Reuters, we invest in cutting-edge generative AI solutions to revolutionize the professional landscape. Our ONESOURCE Global Trade software empowers companies to streamline international trade, ensuring products reach consumers efficiently. We seek smart individuals to collaborate directly with our customers and implement our software solutions. As an Implementation Specialist, you will collaborate closely with other project members to configure and implement our Global Trade software for corporations. You will help our clients manage product classifications, exports, imports, foreign trade zones (FTZ), and more; you will also be part of a dynamic global team, gaining invaluable insights into corporate operations in today's fast-paced markets.

About the Role
In the role of Implementation Specialist, you will:
Client Interaction: Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients.
Requirements Gathering: Participate in requirements gathering to formulate design specifications and solution documentation.
Process Mapping: Translate client business processes and policies into our solutions.
Cross-Functional Collaboration: Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions.
Implementation: Perform technical and functional tasks on medium to large projects.
Testing and Training: Prepare and execute test scripts and test cases and train the client using the system.
Problem-Solving: Explain system issues/problems and solutions to technical staff. Foster solutions to attend to client’s needs.
Configure and customize: Lead low-complexity work, creating simple reports and aggregating custom logic with limited supervision.

Requirements

• Proficiency in databases, SQL, dealing with structured data, XML, and programming languages.
• Excellent interpersonal and written communication skills for professional and concise information sharing.
• Ability to work effectively in a team environment.
• Ability to manage multiple projects concurrently.
• Self-starter with creative problem-solving skills and motivation to drive innovation.
• Ability to work in a diverse work environment and global team.
• Experience with technologies we use in this position.
• XML, SQL Server, and basic knowledge of programming languages C# and/or VB.NET.
• Optimizing SQL performance.
• Version control commits in GitHub and Azure DevOps, and foundational knowledge of AWS cloud services.
• Web services, FTP, or SFTP.
• Datadog or Kibana for log monitoring.
• Experience with process analysis, design, and mapping.
• Experience creating and executing test cases and test scripts.
• 2 years of relevant work experience.
• Familiarity with Global Trade, Supply Chain Businesses, Indirect Tax, or Compliance processes.
• Experience working or integrating with third-party enterprise trade products (e.g., ONESOURCE Global Trade, Integration Point, Descartes, etc.). Highly desirable.

Nice To Haves

• Higher education degree or diploma in finance, accounting, supply chain, international business, or computer science is preferred.

Responsibilities

• Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients.
• Participate in requirements gathering to formulate design specifications and solution documentation.
• Translate client business processes and policies into our solutions.
• Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions.
• Perform technical and functional tasks on medium to large projects.
• Prepare and execute test scripts and test cases and train the client using the system.
• Explain system issues/problems and solutions to technical staff.
• Foster solutions to attend to client’s needs.
• Lead low-complexity work, creating simple reports and aggregating custom logic with limited supervision.

Benefits

• Extensive Training & Mentorship
• Skill Development
• Diverse Projects
• Continuous Learning
• Flexibility & Work-Life Balance
• Work from anywhere for up to 8 weeks per year
• Career Development and Growth
• Industry Competitive Benefits
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree