Implementation Specialist

Inmar Intelligence•Winston-Salem, NC

61d•Hybrid

About The Position

The Implementation Specialist executes the technical onboarding, configuration, and validation of client integrations within Inmar’s Healthcare Division. As part of the Healthcare Technical Operations Team, this role ensures clients experience a seamless and consistent onboarding journey, enabling faster time-to-value and improved satisfaction across Healthcare’s product portfolio. The Implementation Specialist executes standardized onboarding playbooks, coordinates with Product and Engineering teams, and provides Tier 1–2 technical support for file-based and API-driven integrations. This role also supports compliance-driven integrations, including those governed by the Drug Supply Chain Security Act (DSCSA), to ensure data integrity and regulatory alignment across client connections. Hybrid - located at the corporate headquarters in Winston Salem, NC Why This Role Matters The Implementation Specialist ensures Healthcare clients experience consistent, timely, and high-quality onboarding across Inmar’s product suite. By standardizing technical implementation processes and supporting compliance initiatives like DSCSA, this role directly contributes to improved client satisfaction, data integrity, and operational scalability. The Specialist plays an integral part in Healthcare’s commitment to delivering reliable, compliant, and client-centered solutions.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience.
1–3 years of experience in client onboarding, technical support, or data integration roles.
Familiarity with file transfer protocols such as AS2 and SFTP, and understanding of basic API concepts.
Strong communication and organizational skills with the ability to manage multiple onboarding projects simultaneously.
Experience using ticketing or project tracking tools (e.g., Jira, ServiceNow, or similar).
Ability to follow standard operating procedures and escalate issues appropriately.
Comfortable working in a compliance-driven environment with tight deadlines and multiple stakeholders.
Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
Collaboration: Works collaboratively with others to achieve group goals and objectives.

Nice To Haves

Experience supporting DSCSA or other compliance-related data exchange environments.
Exposure to data validation or quality assurance processes.
Understanding of ETL or data integration workflows.
Familiarity with cloud-based tools and monitoring platforms (AWS, Azure, or equivalent).

Responsibilities

Lead client onboarding activities for assigned Healthcare integrations, ensuring alignment with product and technical requirements.
Execute onboarding playbooks and checklists to standardize setup, testing, and go-live processes.
Coordinate integration timelines, communicate progress to stakeholders, and maintain accurate documentation throughout implementation.
Provide Tier 1–2 support for integration issues, escalating complex cases to Engineering or Product as needed.
Ensure onboarding deliverables meet defined quality, timeliness, and client satisfaction metrics.
Configure and validate partner-specific file workflows (e.g., AS2, SFTP) under established technical standards.
Assist in monitoring integration health, identifying data transfer failures, and validating file or API transactions.
Support DSCSA-related technical operations by validating EPCIS files, monitoring serialized data flows, and escalating discrepancies for resolution.
Maintain logs of onboarding activities, client configurations, and recurring technical issues to inform process improvements.
Collaborate with Product, Engineering, and Client Excellence to identify and document recurring integration challenges.
Recommend enhancements to onboarding playbooks, integration templates, and data validation workflows.
Contribute to reports and dashboards that track implementation progress and data quality.
Participate in process improvement initiatives to streamline client onboarding and improve scalability.

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs