Implementation Specialist (Hybrid)

NORTH COUNTRY BUSINESS P RODUCTS INC • Minneapolis, MN

18h • Hybrid

About The Position

If you've worked in restaurants or hotels and have ever thought "I'd love to be on the other side of this system" — this is your moment. North Country is looking for an Implementation Specialist who understands the hospitality world and gets energized helping others succeed with technology. You'll be the person clients count on when they're launching or upgrading their point-of-sale system. That means configuring, training, troubleshooting, and building relationships — all the things that make a real difference for a busy restaurant, bar or hotel operation.

Requirements

• Experience in the hospitality industry — this is your biggest advantage
• Working knowledge of SkyTab or similar POS platforms
• Comfort with technology and a knack for explaining it to others
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong communication skills — written, verbal, and listening
• Organized, detail-oriented, and able to manage multiple projects
• Willingness to travel to client sites, including overnight stays

Responsibilities

• Configure, test, and document POS systems and software, including advanced network settings and third-party integrations
• Manage your installation projects from start to finish, keeping things on scope and clients happy
• Train clients on POS functionality in a way that actually sticks
• Analyze client needs by collaborating with Sales and your Implementation Manager
• Stay current on PCI/DSS compliance standards
• Deliver a consistently excellent client experience — every time

Benefits

• Hybrid schedule — remote flexibility when not traveling to client sites after training period
• 100% employee-owned — your work builds real equity in the company
• 75+ years of industry credibility — you're joining a team with a strong foundation and a great reputation
• Collaborative, servant-leadership culture — your voice is heard and your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed