Implementation Specialist (On-Site in Amarillo, TX Preferred)

The OccuNet Company•Amarillo, TX

4d•Onsite

About The Position

The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the ‘outward mindset’ philosophy, emphasizing empathy, mutual respect, and seeing each other as “whole people.” We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us. As the Implementation Specialist, you will direct and coordinate client implementation for new and existing customers. You will also provide focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with customers and the consulting community.

Requirements

Associate's degree or equivalent experience.
At least 2 years of healthcare or pharmacy benefit project management.
At least 2 years of healthcare cost containment experience.
Experience and knowledge of Electronic Data Interchange (EDI) transaction sets 834 and 837.
Experience interacting with various levels of organizations to effectively influence others and achieve optimal results.
Strong analytical skills and innovative problem-solving abilities.
Attention to detail and accuracy while focusing on overall project deliverables.
Negotiation and conflict resolutions skills across various levels of the organization.
Highly organized and able to quickly prioritize multiple assignments with high-quality results.
Strong interpersonal communication skills (both written and verbal) using active listening and open-ended questions to encourage others' points of view to influence others to achieve best practices.
Exercises creativity and innovation in achieving project results.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Certificate programs (PMP, CAPM, PMI preferred), and/or higher-level training are highly desired.

Responsibilities

Acts as the single point-of-contact for client implementations; Mediates and coordinates resolution of all project deliverables and implementation related issues.
Develop and execute implementation strategy consistent with the organization and client expectations.
Engage team members to follow-through on their responsibilities and tasks.
Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity.
Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
Participate in identifying gaps and recommend enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials.
Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both the organization and clients.
Identifies opportunities for cross sales and account rounding of additional products and services throughout the implementation process.
May lead critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
Furnishes essential feedback on the effect new products lend to the implementation process.