Implementation Specialist (Payments)

Springbrook Holding Company LLC•,

28d•Remote

About The Position

The Training and Implementation department at Springbrook-Xpress Bill Pay is seeking an Implementation Specialist. This position will also be responsible for coordinating with and supporting the XBP implementation team for all municipal and utility customers. You will partner closely with our team to configure ERP/XBP systems, support integrations, provide training, and ensure successful go-lives. This position is remote within the United States and requires occasional travel, including travel to Utah at least once per quarter or as needed, and travel to customer training sites when required. Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact.

Requirements

3+ years' experience in a role that that is customer-facing (e.g., Professional Services, Customer Support, Sales, or Customer Success) working independently and managing integration projects
Excellent customer facing skills
Experience with Payment Solutions
Prior experience working with and keen understanding of municipal finance and billing software
Strong grasp of basic accounting principles and software and proficiency in using complex software, including SaaS-based solutions
Flexible and ability to think on your feet
Unrestricted ability to work in the United States (sponsorship will not be offered)

Nice To Haves

Prior experience working with ERP software

Responsibilities

Manage ERP configuration activities for XBP implementations, including new clients and migrations
Understanding of Springbrook Enterprise-Cirrus application
Configure modules within Publiq, Springbrook Express, Springbrook Enterprise and Cirrus
Submit and track LaunchDarkly requests, coordinate SFTP setup
Review and reconcile data between agency ERPs and Xpress Bill Pay
Communicate with agencies following contract execution and project intake
Support CivicPay, Publiq Migrations, including NACHA files, reporting, email lists, and account conversions
Provide post-go-live support help to ensure smooth client transitions
Partner with Support teams to troubleshoot and resolve agency issues
Some travel would be required for team collaboration if not living in Utah