Implementation Specialist - Mobility

S&P Global Mobility

6d • Hybrid

About The Position

This is a temporary assignment expected to last up to five months from the date of hire. About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility. As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

Requirements

• 2+ years' relevant professional experience
• Bachelor's Degree preferred
• Customer facing experience preferred
• Comfortable with technology, and an understanding of process-based tools
• Proficient user of Microsoft Excel
• Proficiency with SQL

Nice To Haves

• Auto industry experience or auto databases
• Salesforce.com experience
• Customer or functional project management experience
• Facebook Business Manager experience

Responsibilities

• Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source
• Obtain customer data, ingest it into our systems, and quality check for expected functionality
• Become a subject matter expert in the DMS and data extraction topics
• Own and manage the implementation of Mastermind’s Digital offerings
• Query and extract data using common computer languages
• Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
• Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Proactively recognize and address setbacks and risks to expectations and escalate as required
• Own the initial and ongoing data quality of assigned customers
• Prioritize and manage concurrent work streams with minimal supervision

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Mobility will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level