Implementation Specialist – Item Processing
CSI•Paducah, KY
•Remote
About The Position
As an Implementation Specialist – Item Processing, you will play a key role in delivering CSI’s item processing solutions—including POD+, Web RDC, and Smart Branch—to new and existing financial institution clients. This position combines technical configuration with customer-facing training and support, ensuring successful implementations from initial setup through go-live. You will partner closely with internal teams and bank clients to configure systems, facilitate training, and ensure a smooth transition during product implementations.
Requirements
- Minimum of 2+ years of relevant experience in banking, fintech, or implementation roles
- Experience with item processing, branch capture, or remote deposit capture
- Strong communication and customer-facing skills
- Understanding of file movement, FTP, and secure transfer processes
- Ability to manage multiple priorities and work independently
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Nice To Haves
- Experience with CSI products such as Summit or POD+
- Familiarity with tools like FileZilla or similar file transfer platforms
- Experience working with financial institutions or banking systems
- Strong organizational and problem-solving skills
Responsibilities
- Execute implementation projects including new conversions, cross-selling opportunities, and system enhancements
- Configure item processing solutions, including POD+, Web RDC, and Smart Branch
- Support setup of equipment such as scanners and ensure proper system configuration
- Assist with data validation, system setup, and pre-go-live readiness
- Serve as a primary point of contact for clients throughout the implementation process
- Introducing customers to CSI solutions and providing product training to bank staff
- Ensure alignment between customer expectations and system functionality
- Deliver virtual training and guide customers through system usage
- Support go-live activities to ensure a smooth transition for customers
- Monitor project progress and communicate updates with internal stakeholders
- Provide post-implementation support and troubleshoot issues as needed
- Partner with product, software engineering, and support teams to deliver successful implementations
- Stay informed on product updates and enhancements to support effective customer training and adoption
Benefits
- Eligibility for incentive awards based on both individual and business performance
- Comprehensive range of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
