Implementation Specialist III

Versaterm • Ottawa, ON

15h • Hybrid

About The Position

The Company Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. The Role The Implementation Specialist III leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction. This job posting is being used to fill an existing vacancy.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 3-5+ years of experience in software implementation or a related technical client-facing role.
• Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
• Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience using project management software and maintaining implementation documentation.
• Ability to travel to client sites as required by project needs.
• Must be legally authorized to work in Canada.
• Must successfully obtain and maintain a Reliability security clearance.

Nice To Haves

• Background in public safety, government technology, or enterprise SaaS environments is preferred.
• PMP, CAPM, or equivalent project management certification is an asset.

Responsibilities

• Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
• Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
• Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
• Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
• Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
• Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
• Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

Benefits

• Comprehensive benefits offering
• Some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level