Implementation Specialist II
About The Position
At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing support team. As the technical onboarding specialist, you’ll be responsible for project setup and training of clients while providing them with a friendly, positive and knowledgeable experience. The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it. This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.
Requirements
- Bachelor's degree
- Customer Service: 3+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing their own tasks correctly
- Self monitoring, self aware and self correcting
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Excellent listening and communications skills
- Extremely focused and detail oriented
Nice To Haves
- Experience supporting accounting or other business operations software
- Knowledge of production workflows and accounting basics is a plus!
Responsibilities
- Complete complex/studio software project setups and modifications as required by the client
- Answer incoming support calls and emails
- Utilize Asana checklists and follow protocols for each project setup
- Transfer/escalate issues to other team members as required
- Utilize Intercom ticketing system to manage client requests
- Submit software development requests and bugs to development on behalf of users
- Training and providing ongoing support to new Implementation Specialists to assist with setups
- Assist with planning and coordinating user communications as necessary
- Assisting Technical Account Management with meeting with clients to ensure their setups are enabled correctly
- Assist Digital Project Manager with meeting with clients to maintain the company’s projects like audits and checklists
Benefits
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
