Implementation Specialist II, EMR Salt Lake City, UT

Kipu Systems• US,

51d•Onsite

About The Position

The Implementation Specialist II, EMR independently owns end-to-end implementations for behavioral health treatment centers on the Kipu EMR platform. You will lead discovery, translate clinical and operational requirements into configuration decisions, train end users, and drive accountability for timelines and deliverables. This role operates with minimal oversight and contributes to team quality through mentorship and process improvement.

Requirements

2-4 years of experience implementing an EMR or 3+ years implementing other SaaS-based software products.
Demonstrated ability to lead discovery, configure systems, and train end users independently.
Strong communication skills with the ability to lead structured client meetings and drive decisions.
Experience managing multiple concurrent projects with competing timelines.

Nice To Haves

Experience in behavioral health, mental health, or addiction treatment settings.
Familiarity with project management and CRM tools such as Salesforce, Jira, or Smartsheet.
Experience mentoring or supporting newer team members.

Responsibilities

Lead discovery conversations to identify client goals, clinical workflows, pain points, and constraints.
Translate client requirements into clear, actionable configuration decisions aligned with best practices.
Challenge misaligned or risky requests respectfully, explaining tradeoffs and downstream impacts.
Configure workflows, forms, and settings accurately on the first pass, anticipating edge cases.
Troubleshoot configuration issues by identifying root causes rather than treating symptoms.
Validate data for completeness, accuracy, and consistency before import or configuration.
Deliver structured, goal-oriented training that prepares clients to use the system independently.
Equip client administrators to train their own teams on core workflows and processes.
Drive client accountability for tasks, timelines, and data deliverables.
Own project documentation, ensuring records and project plans reflect reality.
Identify risks early and document them with clear descriptions, owners, and mitigation plans.
Coordinate with cross-functional partners when scope, risk, or complexity warrants it.
Prepare clients for go-live by validating that all readiness criteria are genuinely met.
Support post-go-live adoption by driving engagement and tracking early usage milestones.
Contribute to process improvements and share learnings with peers and newer team members.