Implementation Specialist I / Client Onboarding

ADP•La Palma, CA

3d•Hybrid

About The Position

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

Prior experience is not required; we will train you to be successful!
You can work overtime hours during peak seasons

Nice To Haves

Bilingual in English and Spanish is a plus!

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Through expertise and relationship-building, help clients develop the skills and confidence to use products with ease.
Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Interact/collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task & Communicate: Work on multiple time-sensitive follow-ups/projects at the same time. Share essential information with clients and internal teams.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.