Implementation Specialist, Consent

DataGrail

1d•Remote

About The Position

DataGrail helps companies manage consumer privacy at scale. Our Consent product sits at the front door of that experience, embedded directly on customer websites and apps. Supporting Consent deployments requires navigating a wide range of customer environments and technical setups. Our customers span from privacy-savvy engineering teams to non-technical marketers and privacy professionals who rely on clear guidance to get up and running. As an Implementation Specialist, Consent reporting to the Director of Solutions Engineering, you’ll serve as the technical expert for banner deployment, script, cookie management, and consent configuration. You’ll own post-sale implementation support for our Consent customers, build the tools and playbooks that help our Customer Success team scale, and partner directly with customers when issues require hands-on technical expertise.

Requirements

2–4 years of hands-on experience deploying and troubleshooting web development projects, web implementations, including tracking and site analytics, CSS editing and similar.
Working knowledge of JavaScript with the ability to read, debug, and explain code behavior in a browser console — you don’t need to build applications, but you need to understand what’s happening in the DOM.
Experience with Google Tag Manager or another enterprise tag management platform.
Familiarity with consent management platforms (e.g., OneTrust, Cookiebot, Osano, or similar) either as an implementer or in a technical support capacity.
Experience with iOS (Swift) and Android (Kotlin and Java) apps.
Experience with creating technical documentation or building internal knowledge bases.
Customer-facing experience in a SaaS or agency environment.
Strong written and verbal communication skills.
Comfort working independently in ambiguous environments and building structure where it doesn’t exist yet.

Nice To Haves

Experience with Content Security Policy (CSP) configuration and common conflicts.
Familiarity with single-page application frameworks (e.g., React, Angular, Vue) and their impact on banner behavior.
Background in privacy tech or experience working at or with a CMP vendor.
Ability to support technical areas beyond consent, including troubleshooting integrations, working with APIs, and deploying containerized agents.

Responsibilities

Serve as the primary technical resource for DataGrail Consent implementations, providing guidance and owning issue resolution across triage, diagnosis, and troubleshooting in diverse customer environments and website architectures.
Guide customers through mobile app consent implementations to maintain compliance across all owned digital properties.
Partner with Customer Success to build structured troubleshooting playbooks and decision trees that empower non-technical team members to independently resolve common issues.
Identify patterns in recurring implementation issues and build scalable solutions, such as diagnostic tooling, documentation, configuration templates to reduce issue frequency and resolution time.
Join customer calls to provide technical expertise, translating complex web implementation issues into clear, actionable guidance for technical and non-technical audiences.
Maintain and improve technical documentation for Consent banner deployment, including guidance on tag managers, CSP configuration, SPA frameworks, and CMP integrations.
Partner with Product and Engineering teams to surface recurring implementation pain points and advocate for features that reduce deployment friction.