Implementation Software Training Specialist
About The Position
We are seeking a motivated and adaptable Software Training Specialist to join our Implementation Support team. This role is responsible for delivering high-quality training to end users during system implementations, supporting successful software adoption across client locations. The Software Training Specialist will primarily deliver remote training sessions and virtual support, with limited travel (up to 25%) as needed. When not facilitating training, this role will focus on maintaining training materials, enhancing online resources, and supporting day-to-day team operations to ensure consistency and continuity across all training initiatives.
Requirements
- High school diploma required
- Proven experience as a Software Trainer or in a similar training role
- In-depth understanding of medical or dental software applications and their functionalities
- Excellent presentation and communication skills
- Ability to adapt training styles to suit different audiences and learning needs
- Intermediate to advanced experience with Microsoft Office Suite
- Ability to independently troubleshoot software issues and data flow processes
- Demonstrated ability to support staff and deliver high-quality customer service
- Strong problem-solving abilities and patience in guiding users through technical processes
Nice To Haves
- Associate or bachelor’s degree in a related field preferred
Responsibilities
- Develop, maintain, and continuously improve training materials, ensuring alignment with system functionality and best practices
- Ensure all online resources are accurate, up-to-date, and effectively support user adoption and system usage
- Organize and manage centralized training repositories and knowledge bases for internal and client use
- Deliver engaging and effective remote training sessions for end users during software implementations
- Tailor training content to varying skill levels and operational workflows
- Provide hands-on instruction and real-time support to reinforce learning and ensure user confidence.
- Conduct occasional in-person training sessions (up to 25% travel) as needed to support key implementations
- Partner with implementation teams to support go-live activities and ensure a seamless transition for end users.
- Troubleshoot user questions and workflow challenges during and immediately after training sessions.
- Serve as a key point of contact for training-related questions during implementation phases.
- Provide ongoing remote support to users post-training, reinforcing adoption and addressing follow-up questions
- Collaborate with internal teams to identify training gaps, trends, and opportunities for process improvement.
- Assist the Implementation Support team with day-to-day operational tasks.
- Gather and analyze feedback from training sessions to improve training effectiveness and delivery methods.
- Track training completion, user engagement, and overall effectiveness.
- Stay current on software updates and enhancements, incorporating changes into training content proactively.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
