Implementation Software Training Lead

Dental Care Alliance•Sarasota, FL

8d•Remote

About The Position

We are seeking a motivated and adaptable Implementation Software Training Lead to join our Implementation Support team. This role serves as the training leader for software implementation initiatives and is responsible for developing and executing training strategies that drive successful user adoption, operational consistency, and implementation success. The Implementation Software Training Lead will own the training curriculum, establish training standards and best practices, and serve as the organization's subject matter expert on training methodologies, software workflows, and change management. In addition to delivering high-quality remote training and support, this role will mentor team members, lead process improvement initiatives, analyze adoption and training effectiveness metrics, and partner with cross-functional stakeholders to enhance the overall implementation experience. This position serves as the primary resource for training strategy, governance, and continuous improvement across all implementation initiatives. Limited travel (up to 25%) may be required to support key implementation and training initiatives.

Requirements

Associate or bachelor’s degree in Education, Information Technology, Business Administration, or a related field.
Minimum of 3–5 years of experience delivering software training, user education, or related instructional programs.
Exceptional presentation, facilitation, and verbal/written communication skills, with the ability to engage audiences of varying technical proficiency.
Demonstrated ability to assess software workflows and business processes and translate them into effective training solutions and learning strategies.
Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience leading training initiatives, curriculum development, learning program design, or instructional design projects.
Proven ability to mentor, coach, and support the professional development of peers and team members.
Experience supporting software implementations, system conversions, and organizational change management efforts.
Knowledge of adult learning principles, training methodologies, and learning best practices.
Experience developing and maintaining training documentation, standard operating procedures (SOPs), knowledge base articles, and other learning resources.
Familiarity with healthcare, dental practice management, or SaaS software environments is preferred.
Passion for teaching and empowering users to maximize software capabilities.
Adaptability and flexibility to accommodate varying client needs and schedules.
Strong interpersonal skills and the ability to communicate complex concepts effectively.
Detail-oriented with a commitment to providing top-notch training and support

Responsibilities

Develop, maintain, and continuously improve training materials, ensuring alignment with system functionality, organizational standards, and best practices.
Own and continuously evolve the training curriculum strategy and roadmap, leveraging feedback, adoption metrics, and organizational priorities to improve learning outcomes, user readiness, and operational efficiency.
Ensure all online resources are accurate, up-to-date, and effectively support user adoption and system usage.
Establish and maintain governance processes for training content, ensuring consistency across implementations and supported platforms.
Organize and manage centralized training repositories and knowledge bases for internal and client use.
Deliver engaging and effective remote training sessions for end users during software implementations.
Tailor training content to varying skill levels, operational workflows, and organizational objectives.
Serve as a subject matter expert on training methodologies and software workflows, providing guidance and recommendations to stakeholders.
Provide hands-on instruction and real-time support to reinforce learning and ensure user confidence.
Conduct occasional in-person training sessions (up to 25% travel) as needed to support key implementations.
Facilitate train-the-trainer sessions and support the development of internal training capabilities.
Provide coaching and guidance to team members on training delivery techniques, content development, and user engagement strategies.
Partner with implementation teams to support go-live activities and ensure a seamless transition for end users.
Act as the training lead for assigned implementations, partnering with stakeholders to ensure training readiness, user preparedness, stakeholder alignment, and successful adoption outcomes.
Troubleshoot user questions and workflow challenges during and immediately after training sessions.
Serve as a key point of contact for training-related questions during implementation phases.
Provide strategic recommendations regarding workflow optimization, change management, and training approaches to support implementation success.
Assess implementation risks related to user adoption and develop mitigation strategies to support successful go-live outcomes.
Provide ongoing remote support to users post-training, reinforcing adoption and addressing follow-up questions.
Collaborate with internal teams to identify training gaps, trends, and opportunities for process improvement.
Lead training-related process improvement and standardization initiatives that enhance efficiency, scalability, and consistency across implementation and support activities.
Serve as a training mentor and resource for team members, fostering consistency in training delivery, documentation standards, and customer experience.
Assist the Implementation Support team with day-to-day operational tasks.
Recommend and implement best practices to improve scalability, efficiency, and training effectiveness.
Gather and analyze feedback from training sessions to improve training effectiveness and delivery methods.
Track training completion, user engagement, and overall effectiveness.
Develop, track, and analyze key performance indicators (KPIs) that measure training effectiveness, software adoption, customer satisfaction, and implementation success.
Stay current on software updates and enhancements, incorporating changes into training content proactively.
Partner with leadership to identify emerging training needs and align learning initiatives with organizational goals and implementation strategies.
Develop and execute training strategies that support successful software adoption and operational excellence.
Establish training standards, best practices, and quality measures across all implementation projects.
Collaborate with leadership and cross-functional stakeholders to prioritize training initiatives and drive continuous improvement.
Evaluate new tools, technologies, and instructional methods to enhance training effectiveness and scalability.
Champion change management efforts by promoting user readiness, engagement, and adoption across supported locations.
Serve as the primary advisor to leadership on training trends, adoption challenges, and learning strategies that support organizational objectives.