Implementation Services Manager (Bellevue, WA / Chicago, IL)

LogicGate • Chicago, IL

5d • $95,000 - $115,000 • Hybrid

About The Position

LogicGate is seeking an Implementation Services Manager to own the customer onboarding experience from kickoff through rollout. This role involves managing the full project lifecycle and providing GRC and platform expertise to help customers realize value quickly. The manager will work with mid-market and enterprise customers across various verticals, acting as a trusted advisor through a complex implementation process. The role requires both project management discipline for concurrent engagements and platform depth for real-time consultation on configuration decisions.

Requirements

• 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment).
• Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust.
• Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms.
• Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs.
• Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases.

Nice To Haves

• Foundational or practitioner experience in the GRC, risk management, compliance, or cybersecurity space.
• Hands-on familiarity with customer success management platforms (e.g., Gainsight, Catalyst, Totango) and standard project management software (e.g., Jira, Asana).
• A strong, demonstrated curiosity for emerging technologies—specifically a comfort level utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges.

Responsibilities

• Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones.
• Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies.
• Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices.
• Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for "quick wins" to accelerate time-to-value.
• Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity.
• Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives.
• Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand.
• Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally.
• Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection.
• Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows into daily project management practices to optimize implementation delivery and asset creation.

Benefits

• Competitive base salaries
• Variable compensation plans
• Equity options
• Comprehensive health, wellness, and lifestyle benefits
• Generous paid time off
• Annual company holidays
• Continuous career advancement through structured mentorship, leadership training, and premium learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed